Customer Service

 

Customer Service

While the quality and safety of our products are of utmost concern, we also like to make sure that our customers are happy and satisfied. This section provides details on terms, delivery, returns and our privacy policy.

Delivery

All orders placed before 12:00pm UK local time, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.

Deliveries will be made within 2 working days after you place your order [excluding Weekends] e.g. If you order on Thursday your goods will be delivered by the following Monday.

The cost of UK Standard Delivery is £2.95 and your order will be sent out via the most suitable carrier, depending on size and weight. Shipping is currently free for orders over £50.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

International Deliveries.

Please contact us before placing your order if you require shipping outside of the UK.

 

Returns

We do accept goods back at Macadamia on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal. If this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.

If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:

Returns Department
Macadamia Natural Oil
Innovation Way, Tomlinson Business Park
Foston
Derby, DE65 5BU
United Kingdom

We will refund the value of the goods upon receipt of them or exchange them if requested. Please see our Returns Procedure section on site for further details.

When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

*Please note that all orders must be returned to us within 30 days of purchase.

 

Terms and Conditions

Macadamia Natural Oil has endeavoured to make the descriptions (including all images) of the Products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of Products made by the relevant manufacturer.

Because of the nature of the Internet Macadamia Natural Oil provides and maintains MacadamiaHair.co.uk on an “as is”, “as available” basis and makes no promise that use of MacadamiaHair.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Macadamia Natural Oil will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, volcano, war or ‘act of God’.

These Terms do not affect your Statutory Rights as a consumer.

If you access MacadamiaHair.co.uk from outside the United Kingdom, you are responsible for compliance with local laws. Macadamia Natural Oil may change or withdraw any part of MacadamiaHair.co.uk, or may refuse you access to the web site at any time if we consider it necessary.

Macadamia Natural Oil may also terminate this Agreement and immediately remove, cancel or suspend access to and use of MacadamiaHair.co.uk upon breach of any part of these Terms whatsoever. Termination shall be without prejudice to Macadamia Natural Oil’s other rights. Macadamia Natural Oil acts as a principal on its own account and not as an agent for you or any other person. If Macadamia Natural Oil does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at Macadamia Natural Oil’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect. These Terms constitute the full agreement between you and Macadamia Natural Oil and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.

Use of macadamiahair.co.uk and these Terms are subject to English Law and the jurisdiction of English Courts.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.

You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

Privacy Policy

At Macadamia Natural Oil we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

By registering for our newsletters, you agree to our terms and conditions.

Please note, we take your privacy very seriously and do not share your information with any third parties. We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes. The typical type of information we will collect about you includes:

• your name
• address
• phone number
• email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.

We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

When you place an order, we may ask you for certain information and you may submit personal data to MacadamiaHair.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions about this privacy policy please email info@MacadamiaHair.co.uk

Due to distribution changes, online orders may not be fulfilled. For more information please contact us on 01283 584812